Help us make TextUp better! No suggestion is too small.
Transfer ownership of OR copy a client's record from one TextUp phone to another
When handing off a client to a colleague, I would like the ability to also hand off the client's record in TextUp. MODERATOR: when transferring ownership from one ...
Suggested by: Moderator (06 Jul, '18) • Upvoted: 08 May, '19 • Comments: 0
Adding staff to teams
When you create a team, you should be able to add staff to that team right in that same slide out. So it asks you for team name, color, textup phone yes/no, location, ...
Suggested by: Michelle Petersen (07 Sep, '18) • Upvoted: 27 Feb, '21 • Comments: 0
Ability for admins at an agency to turn off the mandatory portion of the away message
Suggested by: Siri Colom (03 Aug, '18) • Upvoted: 10 Dec, '18 • Comments: 0
Receive fewer notification texts
TextUp sending one notification text for every single message is too many. I would like the option to group notifications into a smaller number of texts. For ...
Suggested by: Moderator (06 Jul, '18) • Upvoted: 23 Dec, '18 • Comments: 0
Forward calls to different phone number when away
Suggested by: Coastline EAP and VICTA (28 Jan, '19) • Upvoted: 28 Jan, '19 • Comments: 0
notification of a client text reply to outlook
Would appreciate option of an alert to outlook so that staff who don't keep their personal cell phones on in office know to look at their TextUp account for client reply.
Suggested by: Judy hoffman (27 Sep, '18) • Upvoted: 27 Sep, '18 • Comments: 0
Share contacts by default when they are created
Add the ability to share with other users when I am creating a contact. Let me set defaults on this so I don't have to share new contacts multiple times.
Suggested by: Moderator (16 Jul, '18) • Upvoted: 16 Jul, '18 • Comments: 0
Centralized place to view scheduled messages about to go out
The contents of scheduled messages are often out-of-date by the time they go out. I would like one place to view scheduled messages across all of my contacts so I can ...
Suggested by: Moderator (12 Jul, '18) • Upvoted: 12 Jul, '18 • Comments: 0
Ability to call or text a particular phone number in a contact's list of numbers
In addition to the default behavior of trying the numbers in priority order until one works, I would like the ability to call or text a specific number in that list.
Ability to export data or pull reports from TextUp
One example of a useful report: my TextUp activity by day across all of my contacts so I can easily keep track of my calls and texts by client each day for HMIS ...
View usage on a dashboard
I would like the ability to view the volume of incoming and outgoing calls over time for each TextUp phone number. This may be especially useful for team TextUp ...
Add labels to multiple phone numbers for a particular contact
If a client has multiple phone numbers, I would like the ability to add labels to these numbers so I can remember the significance of each number in the list.
Ability to filter the client record
I want the ability to filter a client's record by type (calls, texts, notes), client's phone number, and by which TextUp user sent the message (if multiple people are ...
Merging + unmerging contacts
Merging: when a client switches phone number, I don't want to have to manage duplicate conversations. I want everything consolidated in one place Unmerging: ...
Ability to record my own voice for scheduled messages sent as a call
Ability to record my own voice for voicemails
Receiving calls and texts from restricted numbers
It seems that restricted calls do not go through to our TextUp members. I noticed it because all outgoing calls from ***** are restricted, and they were not able to ...
Ability to send and receive images